THE KETTLE CLUB LOYALTY PROGRAM RULES: Terms and Conditions
NO PURCHASE NECESSARY TO BECOME A MEMBER.
VOID WHERE PROHIBITED BY LAW
The Kettle Club Loyalty Program (the “Rewards Program”) is a loyalty program unique to American Kettle (the "Participating Website") owned or controlled by The Kettle Estates Ltd Liability Co (the "Website Owner") that is available only to registered users of the Rewards Program at AmericanKettle.com ("Users"), and powered by Smile.io. ("Platform Provider").
Users accessing and engaging with the Rewards Program in accordance with these Rewards Program Rules (the "Official Rules") can earn Points (defined below) for activities described on the Website. Points are then deposited into the User's account and can be used to redeem rewards ("Rewards") as outlined at a Rewards page on the Participating Website ("Rewards Site") and/or for the purposes of allowing Users to access collectively the ("Program Features"). This includes, but is not limited to, participating in rankings, earning recognition for certain activities and other program elements as may be determined by the Website Owner from time to time at their sole discretion. The Rewards may change from time to time, without notice, at the sole discretion of the Website Owner.
The Rewards Program is offered only to Participating Website customers who are at least 18 years of age and who provide and maintain a valid email address. By joining the program, you represent that you are at least 18 years of age or older. If you are under the age of 18 (or majority as determined by your local law), you agree that you have obtained permission from your parent or legal guardian to be a member of the program. When registering for the Rewards Program you agree to only register one (1) account for the purpose of accruing or earning Points. Employees (and all the members of the immediate families or households of such employees) of the Website Owner, and their parents, affiliates, and subsidiaries are ineligible.
The Rewards Program allows Users to earn Points while using, viewing, interacting or responding to a Website, in accordance with the rules of any promotion and the earning points provisions of these Official Rules. For the purposes of the Rewards Program, "Points" mean those particular Rewards Program measurement increments, which can be used to redeem certain Rewards. Points and their values are: (a) determined by the Website Owner at its sole discretion; (b) subject to change without notice; (c) may vary among promotions; (d) are subject to approval; and (e) may be subject to a limit for the amount of points that may be earned during a defined period and/or for specific actions as determined at the sole discretion of the Website Owner.
All Points, including but not limited to earning, saving and using, must be used in compliance with these Official Rules. Points are not transferable and Points cannot be earned after the Rewards Program is terminated, as set forth below. Unless prohibited by law, unused Points are forfeited upon termination of the Rewards Program. Participation in the Rewards Program constitutes acceptance of these Official Rules. These Official Rules may change, in Website Owner's sole discretion, with or without notice to any User.
The Platform Provider shall not be liable to any User or Website Owner for any changes in the Official Rules. If a change occurs, the User's continued participation in the Rewards Program shall constitute agreement to the changes. A User may terminate participation by opting out of Rewards Program or by notifying Website Owner, and upon such termination the User may use Points accumulated up to the date of termination.
If User opts out of Rewards, points accumulation ceases immediately, however User may rejoin program and commence point accumulation at any time. A User may have only one identity that can be used to accrue Points for the Website's promotions. Any User or person who tries to use more than one user account, user ID or create more than one identity to obtain more Points shall be disqualified at Website Owner's sole discretion.
Subject to change, Users may earn a certain number of Points for particular activities as those Point-earning activities or through a particular promotion through which a User is invited to participate. Points and point-earning activities shall be reflected in a widget displayed on the Website and/or on Facebook.com and may be recorded for review by the Website Owner. Points will be deposited in a commercially reasonable time after they are earned. Any inquiries regarding Points not correctly deposited must be received by Website Owner within fourteen (14) business days of the date of alleged accrual of Points. A User's earned Points are not transferable. To earn points, the user must be signed in to the Participating Website with the same account they signed up for the Rewards Program.
Users will earn Rewards as described or through a particular promotion through which a User is invited to participate. Depending upon the Reward earned, either the User will receive the Reward from the Website Owner or from the Platform Provider directly. If a User has questions or concerns regarding their Reward, they can contact the support team of the Website Owner.
This Rewards Program may terminate at Website Owner's sole discretion. Notice of termination shall be provided to Users in the manner Website Owner deems reasonable, including but not limited to, posting such notice on the Website Owner Website, Facebook application or via email. Points may expire, subject to applicable law. Users must redeem and use all Points before expiration or the effective date of termination. However, notice of early termination shall not be provided for any actions, petitions or adjudications associated with bankruptcy, insolvency, assignments to creditors or material business interruptions of Website Owner, or the Platform Provider.
All federal, state and local laws and regulations apply. Taxes on Rewards if any, are the User's sole responsibility. Again, Points are not transferable.
By participating in the Rewards Program, Users agree: (a) to be bound by these Official Rules and by the decisions of Website Owner, which are final on all matters pertaining to this Rewards Program, and (b) to release, indemnify and hold harmless Website Owner and Platform Provider (and their parents, affiliates, subsidiaries, related entities, divisions, distributors, wholesalers, partners, licensees, retailers, sponsors, partnerships, representatives, vendors, contractors, successors, assignees, principals, shareholders, directors, officers, employees and agents, and their advertising, promotion, fulfillment agencies and all other promotional partners) (collectively the "Promotional Partners") from any liability or claims for damages from (i) altered, late, lost, damaged, destroyed, inaccurate, defaced, misdirected, mutilated, illegible, stolen, delayed, garbled, misrouted, incomplete entries or human, telephone, computer, online or technical malfunctions (including busy lines and disconnections), (ii) their participation, (iii) the awarding, acceptance, receipt, use, redemption, misuse, possession, loss or misdirection of any Points or Rewards or preparing for or participation in any related activity or (iv) all damages or injury to persons or property related to use or misuse of the Rewards Program. The Rewards Program is governed by, and these Official Rules shall be construed and interpreted pursuant to, the laws of the State of California. All federal, state and local laws and regulations apply. Website Owner and all entities involved in conducting this Rewards Program, reserve the right in their sole discretion to limit participation in the Rewards Program, assess varying Point values to Point earning opportunities, and to terminate or disqualify any User’s involvement in the Rewards Program. Website Owner and Platform Provider are not responsible for the inability of a User to accept, redeem and/or use Rewards for any reason, including any third-party's terms and conditions and/or the terms of business and operations for a particular entity. Normal Internet access and usage charges imposed by a User's online service shall apply.
REWARDS PROGRAM MALFUNCTIONS AND CONDUCT
LIMITATIONS OF LIABILITY. THIS REWARDS PROGRAM AND ALL REWARDS ARE PROVIDED ON AN “AS IS” BASIS AND WITHOUT WARRANTY, GUARANTEE, OR REPRESENTATION OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Website Owner and Platform Provider are not responsible or liable for: (a) incomplete or incorrect information, garbled transmissions, and telecommunications failures or service interruptions; (b) a User’s use of the Participating Website, Points or Rewards; (c) for typographical, printing or other errors in the offer or administration of the Rewards Program; (d) errors, irregularities or failures in: (i) awarding, accumulating, receiving, redeeming or using Points; (ii) advertising; or (iii) accessing the Rewards Program; (e) mistakes in or changes to the Official Rules, the selection, notification and announcement of the Points or the distribution of Rewards; (f) any direct or indirect damage(s), loss(es), expense(s) or (g) any incorrect or inaccurate information, whether caused by web site users or by any of the equipment or programming associated with or utilized in the Rewards Program or by any technical or human error which may occur in the processing of submissions in the Rewards Program. Website Owner assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft of or destruction or unauthorized access to, or alteration of, points or point accruing activities. Website Owner is not responsible for any problems, failures or technical malfunction of any online systems, servers or providers, computer equipment, hardware/software, players or browsers, failure of email or points or point accruing activities due to or resulting from technical problems or traffic congestion on the Internet or at any web site or combination thereof, including injury or damage to Users or to any other person's computer related to or resulting from participating or downloading materials in this Rewards Program.
By participating in the Rewards Program, you affirm that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Official Rules, and to abide by and comply with these Official Rules. If any provision of these Official Rules is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Official Rules and shall not affect the validity and enforceability of any remaining provisions.
These Official Rules constitute the entire agreement between User and Website Owner relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements between User and Website Owner with respect to such subject matter. These Official Rules may not be changed, waived or modified except by Website Owner as provided herein or otherwise by written instrument signed by Website Owner. These Official Rules and/or any right, obligation, or remedy hereunder is not assignable, transferable, delegatable, or sublicensable by a User except with Website Owner's prior written consent, and any attempted assignment, transfer, delegation, or sublicense shall be null and void. Website Owner may assign, transfer, or delegate these Official Rules or any right or obligation or remedy hereunder in its sole discretion.
We thank you for shopping American Kettle. We appreciate you and want you to have a great experience with us. Sometimes, things go wrong and we want that to be as painless as possible also. Here are some things you should know when you shop with us. By placing an order through americankettle.com you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General Information: Stock Availability We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all the items selected at the time of purchase. In this instance, we will fulfill the order for the available products and contact you about out of stock items; whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping Costs Shipping costs are calculated during checkout. Payment for shipping will be collected at the time of purchase. This price will be the final price for shipping costs to our customer.
The Fulfillment of Orders: General Processing Time:1-4 Days
There are times when an order can be processed immediately for fulfillment. Other times, we need time to validate your purchase in an effort to reduce fraud. This is a benefit to you and American Kettle.
Estimated Delivery Times:
1 - 6 days for Domestic
2 - 9 days for International
Shipping May be Delayed due to COVID-19
Some items may require a longer delivery and it will be stated.
Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Change Of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been processed.
Cancellations As we are vigilant in our efforts to ensure authentic transactions and protect our customers, there is a 24hr - 48hr delay in processing your order. We use this window to verify funds and the transaction. You are able to cancel your order within this window without issue. However, once you order has been verified and the order is in processing, you can not cancel. If you no longer want the item, the return/exchange in question will be handled in accordance with our Returns & Refunds Policies.
Tracking Notifications Upon fulfillment, customers will receive a tracking code or link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps and/ or refer to ourReturns & Refunds Policies.
Refused Packages: Any order that is unable to be delivered, and it returned to us, will be treated as a return and a credit of the purchase amount,less any shipping charges (including return shipping), will be refunded to your original payment method.
Insuring Your Purchase We offer shipping insurance at checkout through Route.
What Is Route?Route is shipping insurance that covers lost, damaged, or stolen items. Protect your order for $0.98 USD if the cart is less $100, or 1% of the cart value if the cart total is over $100.
When To File A Claim [Per Route]
If your order is lost
An item is considered lost if it never is reported as Delivered. This can also include if your order has been stuck in any shipping state OTHER than "Delivered" You may file a claim if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". As a general rule we consider two weeks past the estimated arrival date a "reasonable amount of time" for which a claim can be filed for a lost order.
If your order is broken
If your item arrives damaged, unusable, or otherwise in an unacceptable condition, we invite you to file a claim right away. These types of claims can be resolved Please remember to send pictures with your claim if your item is broken. Moderate to severe shipping damage is always covered.
If your order is stolen
We consider a variety of factors to determine whether an order is considered lost or stolen such as: type of residence, whether or not the order was left on the doorstep, amount of time that has past since the order status changed to delivered. If your order has been reported as delivered but you have not received it, in some cases it will be delivered within a day or two. If after a few days you still have not received your order, this would be considered lost or stolen.Please file a claim as soon as you suspect that your order might be lost or stolen.
****If you have purchased optional Route Shipping Insurance and you decide to return the item, please note, the insurance fee is nonrefundable!
Shipping Restrictions: There are certain Brands that only ship to our US Customers. If you are an International Customer and an item from your order falls into this category, you will be notified by email and a refund for that portion of your order will be refunded or exchange per your preference. All store policies still apply.
For all customer service or pre purchase inquiries, please email ushere
Thank you for shopping American Kettle!
Our Standard Return Policy extends 14 days. If 14 days have gone by since you have received your purchase (unless you've purchased Kover Return Assurance for eligible items), we can not offer you a refund nor an exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Items marked on Sale, Final Sale, and Clearance can not be returned except where return options (* KOVER RETURN ASSURANCE) are purchased from our offered provider for the relevant collections (see detailed information below). We also do not accept returns on products that are intimate nor sanitary goods under any circumstance.
You can purchase Kover Return Assurance at checkout if you want the option to return items listed as Sale, Clearance, and Final Sale. If you choose not to purchase Kover Return Assurance, your purchase of these particular items will be treated as a Final Sale and be subject to our Standard Return Policy. You can learn more about Kover Return Assurance here.
Additional non-returnable items: * Gift cards
To complete your return, we require a receipt or another form of proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable) * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. * Any item that is returned more than 14 days after delivery
We handle returns on a case-by-case basis with the ultimate objective of satisfying our customers. We stand behind our goods and services and want customers to be satisfied with them.
To that end, we'll always do our best to take care of you and to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. However, check with your financial institution periodically, as they have varying processing times, to confirm receipt.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at CustomerService@Americankettle.com.
Exchanges (if applicable) We only replace items if they are defective, ill-fitting, or damaged. If you need to exchange an item, please submit your request here.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping (returning/exchanging) an item valued at or over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The first step in the return process is to submit a Return Request by visiting us herefor your RMA.
Items In its original condition (Unwashed, Unworn & Undamaged w/Tags still attached in its original packaging)
Items that were received damaged or defective (you must notify us within 5 days of receipt* that you've received a damaged item to be considered!)
What items are also non-refundable (No Exceptions!)?
Items offered for Return with Kover Return Assurance can not be returned if purchased in our app.
Are there any charges for return?
There are no administrative charges for returns. However, original shipping charges are non-refundable and you are responsible for the return shipping charges which will be deducted from your refund.
We hope to build trust with our customers and create a relationship with you for the long term. Standing behind what we sell is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it. You will not be held responsible for the shipping charges incurred for damaged items you've received nor items sent to you in error.
Note: Please follow the packing instructions included in your shipment.
Refused Packages: Any order that is unable to be delivered will be treated as a return and a credit of the purchase amount, less any shipping charges (including return shipping), will be refunded to your original payment method.
Cancelled Orders: As we are vigilant in our efforts to ensure authentic transactions and protect our customers, there is a 24hr - 48hr delay in processing your order. We use this window to verify funds and the transaction. You are able to cancel your order within this window without issue. However, once you order has been verified and the order is in processing, you can not cancel. If you no longer want the item, the return/exchange option is available.
Note: Kover Return Assurance fees are non-refundable and will be deducted if you choose to cancel your order within the allowed time frame.
** Please note: the cost of the Return Assurance is non-refundable!
*** Please note: Exchanges are not covered under Kover Return Assurance; only returns.
**** Please note: orders purchased in app are not covered under Kover Return Assurance